Terms and Conditions

Any damages or shortages must be reported to us within 48 hours of signing for your delivery, we will not accept responsibility for any missing or damaged products after this time.

thebuildingmegastore.com provides access to The Building Megastore website (the "website") and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the The Building Megastore website. By using The Building Megastore website, you signify your agreement to be bound by these conditions.

Access to thebuildingmegastore.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


Licence for website access

thebuildingmegastore.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of thebuildingmegastore.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of thebuildingmegastore.com without express written consent. You may not use any Meta tags or any other "hidden text" on thebuildingmegastore.com without the express written consent of thebuildingmegastore.com. Any unauthorised use terminates the permission or license granted by thebuildingmegastore.com. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of thebuildingmegastore.com as long as the link does not portray thebuildingmegastore.com or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any thebuildingmegastore.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not thebuildingmegastore.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

For fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety.

Pricing and Availability

Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by e-mail or phone if any products you order turn out to be unavailable.

Please note: The brand of heating mat supplied may vary subject to stock levels.

Electronic Communications

When you visit thebuildingmegastore.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. We will not be responsible for loss of earnings due to late deliveries or costs for Tradesmen. We will not be responsible for costs of floor coverings.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms at any time. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


For information on delivery costs and expected delivery times please see our Delivery Information page.

We rely upon the services of third party couriers, and whilst we endeavor to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day. This happens rarely, but we cannot be held responsible for the late delivery of an item, or any costs incurred by customers' tradesmen unable to work, please ensure you have your materials before booking in any trades. Our commitment to you is to deliver the Product to the courier.

Palletised Deliveries

Please be advised that due to the size and weight of large orders, they may be palletised to ensure your goods are delivered safely and securely. You will receive an email confirming this prior to the despatch of your order. All pallet deliveries are classed as kerbside deliveries. The goods will be delivered as close as possible to your front door. If the location is unreachable for any reason, such as a narrow street, up a flight of stairs, gravel drive, or any other obstruction, delivery will either be rescheduled or made as near to your property as possible. Unfortunately the driver is NOT insured to take the goods inside your property.

We strongly advise that at least two people are available to accept the delivery to carry the goods inside. If you have any queries regarding this please do not hesitate to contact the customer services team.

Please also bear in mind that we are material distributors and not couriers. We pride ourselves on our service, and while that means that we despatch within 24 hours on a next business day service, the deliveries themselves are obviously outside of our control and are subject to variations in weather conditions, localised traffic issues or other factors that could disrupt the service couriers provide. In any event the delivery date will be within 30 days after the Order Confirmation unless we have made alternate arrangements with you.

We are therefore not responsible for any such delay or consequential loss, but we will of course track your order and do what we can both to keep you informed and to liaise with the courier to help get your consignment delivered on time. If you have any queries concerning your delivery, please do not hesitate to contact us. We work closely with our courier partners to ensure the best possible delivery service to all destinations while keeping the prices as low as possible. Please note; we cannot despatch orders, for customers who wish to use finance as their selected payment method, until we have received the final agreement. This may take up to 24 hours before completion, which means we cannot guarantee same day despatch as we can with alternate payment methods.


Approved by professionals